Your appointments are important to us!  We understand that life happens and unexpected issues arise and we work hard to accommodate everyone’s needs. Our groomers work on a tight schedule and are directly impacted financially when they have a no-show or late cancellation. To keep our operation running efficiently, we do require a 24-hour cancellation notice.

• Cancellations less than 24-hour notice will be charged 50% of reserved appointment.
• No Shows or same day cancellations will be charged 100% of service fee.

As a courtesy, we do call, text and/or email to confirm the date and time at least two days prior to your appointment.

Safety comes first for everyone during the grooming process for both our groomers and your pet. Not all pets are accepting of the grooming process. Muzzling will not harm your pet, and protects both the pet and groomer. Muddy Paws reserves the right to muzzle pets who pose a safety issue, and has the right to cease the grooming process when the situation becomes too stressful and/or dangerous for pet and groomer. It is the customer’s responsibility to inform The Doggy Machine’ staff of any known past aggression issues, large or small. If your pet becomes overly aggressive or bites at any time during the grooming process, The Doggy Machine will charge an aggressive dog fee in addition to the regular grooming charge.

We require every adult pet to be current on their rabies, distemper and parvo-virus vaccines and for all puppies to have started their vaccine series. By signing this agreement, owners verify that their pet(s) are current on rabies, distemper and parvo-virus. Current veterinarian information and proof of vaccination shall be provided to The Doggy Machine upon request.

We make every effort to ensure your pet’s grooming is pleasant and safe. If your pet becomes ill or is injured and the services of a veterinarian are required, you hereby give us permission to obtain treatment if you are not available to do so.

Pets with matted coats need extra attention during their grooming session. Mats can be very difficult to remove, and may require the pet to be shaved. When necessary, removing a heavily matted coat includes risks of nicks, cuts or abrasions. Heavy matting can also trap moisture and urine near the pet’s skin allowing mold, fungus or bacteria to grow, causing skin irritations that existed prior to the grooming process. After effects of mat removal procedures can include itchiness, skin redness, self-inflicted irritations or abrasions and failure of the hair to re-grow. Shaved pets are also prone to sunburn and should be kept out of the sun until the hair grows sufficiently to protect the skin. In some cases pets may also exhibit brief behavioral changes. There is an extra charge for any necessary de-matting.

Grooming procedures sometimes can be stressful, especially for a senior pet or a pet with health problems. Grooming may expose hidden medical conditions or aggravate existing ones during or after the grooming process. Because senior pets and pets with health problems have a greater chance of injury, these pets will be groomed for cleanliness and comfort, in styles that will not add to their stress. The Doggy Machine will not be responsible for accident or injury to an elderly or health compromised pet during their grooming process. We reserve the right to stop the grooming process at any time if we feel it is in the best interest of your pet.

Shaving a heavily coated pet during the summer is not recommended. In both hot and cold weather, a pet’s coat helps regulate body temperature and provides insulation and protection from the sun. Coats that are shaved off, particularly on double coated dogs (such as Huskies and Shepherds) may grow back dull, patchy, or not at all. If you are looking to cut back on shedding or keep your pet cool, the best course of action is frequent bathing to allow air to move freely within your pet’s coat and use of a good de-shed program

Although fleas are not common, we do occasionally see pets with fleas. They thrive in humid environments and are easily controlled with flea medication from your veterinarian. 

If we find lice or fleas on your pet, we will call to inform you and request permission to give your dog a medicated bath. To limit exposure to our other clients, we will not be able to blow dry dogs. We will charge the normal bath fee and $15 extra for the medicated shampoo.

The Doggy Machine offers these services as courtesy care for your pet. If ear infection is suspected, it is the owner’s responsibility to seek veterinary care.  The Doggy Machine only uses mild external expression for anal glands and makes no guarantees that anal glands will not become overfull, rupture or become infected between grooming visits as results vary for each pet. Pets with chronic anal gland issues should be expressed by a veterinarian.

There is always the possibility that an accident could occur. Grooming equipment is sharp, even though we use extreme caution and care in all situations, possible injuries could occur including cuts, nicks, scratches, quicking of nails, etc. Every effort will be made to ensure your pet is groomed as safely as possible.  The Doggy Machine LLC reserves the right to end the grooming session, even if the groom is not completed.