Last updated: September 3, 2026
The Doggy Machine LLC respects your privacy and is committed to protecting the personal information you provide when using our website, booking services, communicating with our team, or receiving grooming services.
1. Information We Collect
We may collect information such as:
* Name
* Phone number
* Email address
* Service address
* Pet information, including name, breed, age, size, behavior, coat condition, and grooming needs
* Appointment and booking history
* Payment-related information
* Communications with our Customer Service Team
* Website usage information, such as browser, device, IP address, cookies, and analytics data
Payment card information may be processed directly by third-party payment providers and may not be stored directly by The Doggy Machine LLC.
2. How We Use Your Information
We may use your information to:
* Schedule and manage grooming appointments
* Provide estimates and process payments
* Communicate appointment confirmations, reminders, updates, and service-related information
* Respond to questions and customer service requests
* Maintain customer and pet records
* Improve our services and website
* Send promotions or marketing communications when permitted
* Prevent fraud, disputes, or misuse of our services
* Comply with legal or regulatory requirements
3. Online Booking & Third-Party Services
We may use third-party providers to support our business, including online booking platforms, payment processors, website hosting providers, analytics tools, communication services, and advertising platforms.
These providers may process certain information on our behalf according to their own privacy policies and applicable law.
We only share information with service providers when reasonably necessary to operate our business or provide the services requested.
4. Payments
Payments may be processed through third-party payment processors.
The Doggy Machine LLC does not intentionally store complete credit or debit card numbers on its own website systems.
Payment providers may collect and process financial information necessary to complete your transaction.
5. SMS, Email & Communications
If you provide your phone number or email address, we may contact you regarding appointments, confirmations, reminders, service updates, invoices, customer service matters, or other information related to your relationship with The Doggy Machine.
Where you have provided applicable consent, we may also send promotional or marketing communications.
Consent to receive marketing messages is not required to purchase our services.
You may opt out of promotional SMS messages by replying STOP, where applicable, and you may unsubscribe from promotional emails using the unsubscribe option provided in those messages.
Message and data rates may apply.
6. Cookies & Analytics
Our website may use cookies and similar technologies to help the website function, understand how visitors use the site, measure advertising performance, and improve the customer experience.
We may use third-party analytics and advertising services, including tools provided by companies such as Google or similar providers.
These services may collect information about your device and browsing activity according to their own privacy practices.
7. How We Share Information
We do not sell your personal information to advertisers.
We may share information with:
* Booking and scheduling providers
* Payment processors
* Website and technology providers
* Customer communication providers
* Analytics and advertising providers
* Professional advisers or service providers
* Government authorities or law enforcement when legally required
We may also disclose information when reasonably necessary to protect our business, customers, employees, or legal rights.
8. Photos & Videos of Pets
Photos or videos of pets may be taken during or after grooming.
When applicable consent has been provided, these images may be used for our website, social media, advertising, educational materials, or other promotional purposes.
We do not intentionally include a customer’s private personal information in promotional content without authorization.
9. Data Retention
We may retain customer, pet, appointment, transaction, and communication records for as long as reasonably necessary to operate our business, maintain accurate records, resolve disputes, comply with legal obligations, or protect our rights.
Information may be deleted or anonymized when it is no longer reasonably needed.
10. Data Security
We use reasonable administrative and technical measures intended to protect personal information.
However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure.
11. Your Choices
You may contact us to request that we update or correct certain personal information we maintain about you.
You may also opt out of promotional communications at any time.
Certain information may need to be retained for appointments, transactions, legal obligations, dispute resolution, or other legitimate business purposes.
12. Children’s Privacy
Our website and services are intended for adults arranging grooming services for their pets.
We do not knowingly collect personal information directly from children under 13.
13. External Links
Our website may contain links to third-party websites or services.
The Doggy Machine LLC is not responsible for the privacy practices, content, or security of third-party websites. We encourage users to review the privacy policies of those providers.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes will be posted on our website with an updated effective date.
Your continued use of our website or services after changes are posted is subject to the updated policy.
15. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact our Customer Service Team.
The Doggy Machine LLC
Mobile Pet Grooming
Miami-Dade & Broward, Florida
See also: Terms & Conditions · Disclaimer